Quality Management System (QMS)

ISO 9001:2015

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. While some use the term QMS to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system. The documents only serve to describe the system. The global ad option of ISO 9001 may be attributable to a number of factors. In the early days, the ISO 9001 (9002 and 9003) requirements were intended to be used by procuring organizations [clarification needed], as the basis of contractual arrangements with their suppliers. This helped reduce the need for "supplier development" by establishing basic requirements for a supplier to assure product quality. The ISO 9001 requirements could be tailored to meet specific contractual situations, depending on the complexity of the product, business type (design responsibility, manufacture only, distribution, servicing, etc.) and risk to the procurer. If a chosen supplier was weak on the controls of their measurement equipment (calibration), and hence QC/inspection results, that specific requirement would be invoked in the contract. 


Some of the benefits to your organisation:

  • Provides senior management with an efficient management process
  • Marketing opportunities
  • Sets out areas of responsibility across the organisation
  • Mandatory if you want to tender for some public sector work
  • Communicates a positive message to staff and customers
  • Identifies and encourages more efficient and time-saving processes
  • Highlights deficiencies
  • Reduce your costs
  • Provides continuous assessment and improvement


Some of the benefits to your customers:

  • Setting organization-wide direction
  • Fewer returned products and complaints
  • Improved quality & service
  • Delivery on time
  • Right first-time attitude
  • Reducing waste